FAQ and Contact
Frequently Asked Questions (FAQ)
Sizing – How do the sizes run?
Our products generally run true to size to slightly wider. The exact cut depends on the specific model.
Items with an oversized fit are intentionally cut wider, while regular models have a more classic fit.
If you are between two sizes, we recommend that you orient yourself by your preferred fit.
Returns – How does a return work?
To initiate a return, please first contact our support team via email.
Once we receive your message, your return will be processed within 2–3 business days.
Further information will be provided directly by our support team.
Manufacturing defects – What to do about manufacturing defects?
Should you discover a manufacturing defect, please contact our support team immediately.
We will address your concern as quickly as possible and find a suitable solution for you.
Place of manufacture – Where are the products made?
Our products are manufactured in Turkey.
The final assembly takes place in Germany, specifically in Bavaria, where we place particular emphasis on quality and workmanship.
With this FAQ page, we hope to answer the most common questions and provide you with a pleasant shopping experience. Do not hesitate to contact us with any further questions!